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The Catalan Emergency Medical System (SEM) is essential for ensuring rapid and effective care for the public. The 061 helpline handles numerous calls every day, ranging from general enquiries to coordinating health emergencies. This service receives a large volume of calls, especially in times of crisis or emergency, and its efficiency depends on its response capacity.

A project to predict the number of calls received by SEM-061 for medical emergencies is crucial to improve resource management, optimise waiting times and ensure immediate and quality care. The ability to anticipate peak demand will enable SEM to plan better, allocate resources more efficiently and deliver a faster response in emergencies to the public. Predicting these calls thus becomes a key tool to ensure that the public get the care they need at critical times.

The primary goal of the high-impact project, run by CIDAI and led by Eurecat in partnership with the i2CAT Foundation and Huawei, was to implement a cutting-edge artificial intelligence model for incident forecasting which improved the response and management capacity of the Emergency Medical System (SEM). This model draws on historical and external data to anticipate the demand for health services, thus optimising the allocation of human and material resources in pre-hospital emergencies.

Implementing this project bolsters SEM’s response to emergencies while also laying the foundations for future technological innovations in health services in Catalonia.

In this session, CIDAI in conjunction with SEM will showcase the results and knowledge acquired during the implementation of one of the High Impact Projects where advanced data analytics and artificial intelligence tools have been used.

Programme

9.30 am Registration.

Introduction to the event: Marco Orellana, Manager of CIDAI.

10 am Welcome.

  • Mr Joan Mas i Albaigès, Director of CIDAI and Digital Scientific Director at Eurecat.
  • Ms Anna Fontquerni, Director of the Emergency Medical System (SEM)
  • Ms Maria Galindo, Secretary of Digital Policies in the Government of Catalonia

10.15 am High Impact Project – Predicting the density of incidents in the Emergency Medical System (SEM)          

  • 10.15 am | Raimon Dalmau i Parés, Head of the Information Systems, ICT and Data Area (CIO) at SEM.
    The variability in SEM’s operations means that the resources available, both in the Coordinating Centre (sizing) and in the territory (sizing and geopositioning), have to be constantly adapted.
    We now have large historical datasets from the Coordinating Centre’s systems and on-board systems. We can harness these data to fully and accurately describe the situation of past but not future activity.
    Initiatives like this one enable us to make accurate predictions based on identifying patterns in historical data to systematise the calculation of SEM resource sizing, thus ensuring the effectiveness of the service for the public without using unnecessary resources.
    The initiative we are presenting today is one of SEM’s first steps in embracing machine learning and AI techniques for service optimisation.
    The project’s outcomes have been extremely encouraging and confirm the administration’s commitment to leveraging these innovative techniques with the medium-term goal of achieving service improvements and resource savings at the same time.         
  • 10.30 am Arnau Berenguer Jiménez, Eurecat machine learning researcher Arnau will explain how the proposed challenge was conceptualised and the difficulties encountered. He will talk about the data processing that was performed, the machine learning models and techniques used and their results and conclude by comparing them. He will also show how the components were integrated into an external display platform.
  • 11 am | Karla Trejo, Head of Innovation at the i2CAT Foundation Karla Trejo will present the definition of use cases and functional requirements of the SEM incident density prediction model. She will discuss the design and deployment of the cloud infrastructure designed to ensure a robust, scalable and efficient solution to support the SEM’s operational response.
  • 11.15 am Roi Rodríguez, Director of Artificial Intelligence Ecosystem Development and Data Spaces at Huawei Huawei has furnished the project with a robust, scalable and efficient infrastructure. Huawei Cloud has been supplied as the main platform, and in particular the Elastic Cloud Server (ECS) service with an NVIDIA A30 GPU which delivers the computation required for incident prediction model inference and the Cloud Search Service (CSS) for data processing and interactive display of results using Kibana. Apart from these two main services, an Elastic IP (EIP) was provided to enable real-time access to Kibana from any device and a backup service generating backups of the environment. Huawei’s role in the project was to deliver technical support to define the infrastructure required for the computing demands of the project, ensuring proper use and supporting i2Cat and Eurecat in infrastructure rollout. Huawei has been part of Working Group 2 Definition of infrastructure architecture and deployment.

11.25 pm Closure

11.30 am Coffee & Networking

12 pm End of the event

Venue

SEM CORPORATE HEAD OFFICE Carrer Pablo Iglesias, 101-115 08908 L’Hospitalet de Llobregat Barcelona

Un projecte de predicció del nombre de trucades que rep el SEM-061 en matèria d’emergències mèdiques és crucial per millorar la gestió dels recursos, optimitzar els temps d’espera i garantir una atenció immediata i de qualitat. Poder anticipar els moments de major demanda permetrà al SEM disposar d’una eina de suport per valorar la distribució de recursos d’una manera més eficient
CIDAI