The Catalan Emergency Medical System (SEM) is essential for ensuring rapid and effective care for the public. The 061 helpline handles numerous calls every day, ranging from general enquiries to coordinating health emergencies. This service receives a large volume of calls, especially in times of crisis or emergency, and its efficiency depends on its response capacity.
A project to predict the number of calls received by SEM-061 for medical emergencies is crucial to improve resource management, optimise waiting times and ensure immediate and quality care. The ability to anticipate peak demand will enable SEM to plan better, allocate resources more efficiently and deliver a faster response in emergencies to the public. Predicting these calls thus becomes a key tool to ensure that the public get the care they need at critical times.
The primary goal of the high-impact project, run by CIDAI and led by Eurecat in partnership with the i2CAT Foundation and Huawei, was to implement a cutting-edge artificial intelligence model for incident forecasting which improved the response and management capacity of the Emergency Medical System (SEM). This model draws on historical and external data to anticipate the demand for health services, thus optimising the allocation of human and material resources in pre-hospital emergencies.
Implementing this project bolsters SEM’s response to emergencies while also laying the foundations for future technological innovations in health services in Catalonia.
In this session, CIDAI in conjunction with SEM will showcase the results and knowledge acquired during the implementation of one of the High Impact Projects where advanced data analytics and artificial intelligence tools have been used.